Need Help?


Delta and have you covered. Read our FAQs to find the information you need, or reach out to our support team for additional assistance.

Frequently Asked Questions

“Business Trip” will always be displayed next to relevant flights for all Corporate Travelers in My Trips.

Corporate Priority Upgrade:
To be eligible for the Corporate Upgrade benefit, Corporate Travelers must be SkyMiles Medallion Members and traveling on a ticket that includes their employer’s eligible Corporate Ticket Designator. When certain conditions are met, customers traveling on Corporate Ticket Designators will receive priority over similarly situated customers not traveling on Corporate Ticket Designators when standing by for a Medallion Complimentary Upgrade. Full details and terms for Complimentary Upgrades can be found at delta.com/complimentaryupgrades. This benefit is subject to change at any time without notice.

Priority Standby:
To be eligible for the Priority Standby benefit, tickets must be purchased via authorized company channels and reflect your company’s unique identifier, known as a Corporate Ticket Designator. Tickets purchased through any other ticketing source will not qualify. Customers traveling on qualifying tickets will receive tie-breaker prioritization over similarly-situated customers not traveling on qualifying tickets when waiting for a seat assignment on the Airport Standby List. Factors impacting placement on Airport Standby List may include (but are not limited to) ticket value, loyalty program status and check-in time. This benefit does not guarantee receiving a seat assignment or placement at or near the top of the standby list. Factors and formula for passenger prioritization, including factors used to identify similarly situated passengers, are confidential. Seat assignments and prioritization are in Delta’s sole discretion. Benefits may be suspended without notice during irregular operations.

Priority Boarding:
Customers traveling on company business with an employer who has an active Delta Corporate Sales Agreement with Delta at the time of ticketing and travel are entitled to receive Priority Boarding on Delta and Delta Connection® carrier operated flights. Delta does not offer Priority Boarding on Delta Shuttle® flights or flights departing Amsterdam (AMS) and Paris (CDG). Only flights that are booked using your employer’s Corporate Ticket Designator are eligible. If the customer is eligible to receive a higher boarding priority based on his or her ticket class or SkyMiles Medallion Status, he or she will receive the higher priority. Please allow one week between SkyMiles enrollment and processing of the Priority Boarding benefit. All SkyMiles Program rules apply. For details, visit delta.com/memberguide.

Preferred Seats:
Customers traveling on company business with an employer who has an active Delta Corporate Sales Agreement with Delta are eligible to receive complimentary Preferred Seating on Delta and Delta Connection® carrier operated flights. Preferred Seating may be selected by the customer any time after ticketing. Only flights that are booked using the employer’s Corporate Ticket Designator are eligible, and tickets booked in Basic Economy (E) are not eligible for this benefit. Eligibility may vary by fare class; contact your Corporate Travel Manager for more details and eligible fare classes. Preferred Seating is subject to availability. All Preferred Seats terms and conditions apply.

Tickets booked in Basic Economy (E) are not eligible for this benefit. In addition, eligibility may vary by fare class. Please contact your Corporate Travel Manager for more details and to learn which fare classes are eligible.

To learn more about offer details about an offer in which you are already enrolled, log in to My Delta and select “My Promotions.” If you have additional questions about an offer, please contact Delta's Customer Care team and provide the promotional reference code available in the terms and conditions for the offer.

Talk To Us

Domestic Reservations Support:  1-800-221-1212

International Reservations Support:  1-800-241-4141

SkyMiles Representatives:  1-800-323-2323